SHIPPING, RETURN, AND REFUND POLICY
This policy outlines the terms and conditions applicable to the delivery, returns, exercise of the right of withdrawal, and refunds for products purchased from the KINKY BOY online store.
KINKY BOY
SIRET: 434 101 903 00046
Address: Rue du Chariot d’Or, 69004 Lyon, France
1. DELIVERY AREAS
KINKY BOY offers delivery to the geographical areas available at the time of order confirmation on the website.
Depending on the destination, various delivery methods may be offered, including:
● home delivery;
● delivery to a pickup point;
● other delivery methods offered at the time of ordering.
The delivery methods actually available depend on factors such as the destination address and the weight and volume of the order.
2. DELIVERY COSTS
Delivery costs are indicated to the customer prior to final confirmation and payment of the order.
They may vary based on:
● the destination country or zone;
● the selected carrier
● the chosen delivery method;
● the weight or volume of the order;
● the total order amount.
The final delivery cost is displayed in the order summary prior to payment.
Any free or promotional delivery offer is subject to the conditions specified on the website at the time of ordering.
3. ORDER PREPARATION
Orders are prepared following payment confirmation.
Unless otherwise indicated on the product page or during the ordering process, KINKY BOY strives to prepare and ship orders as quickly as possible.
Orders placed on weekends, public holidays, or during periods of closure may be processed starting from the next business day.
During periods of high activity, collection launches, promotions, or special events, preparation times may be temporarily extended.
4. DELIVERY TIMES
The delivery times displayed or communicated at the time of ordering apply to the selected delivery method and the relevant destination.
They may include:
● the time required to prepare the order;
● the time required for transit by the carrier.
When the indicated timeframe comes directly from a carrier, it may be provided as an estimate.
In any event, KINKY BOY complies with applicable legal obligations regarding the delivery of orders.
In the event of a significant delay, the customer is encouraged to contact KINKY BOY so that an inquiry can be made with the carrier.
5. ORDER TRACKING
Where tracking is available, the customer receives information allowing them to track the progress of their parcel.
The customer is responsible for the accuracy of the information provided when placing the order, including:
● full name;
● delivery address;
● email address;
● telephone number;
● choice of pickup point, if applicable.
It is the customer's responsibility to verify this information before finally confirming their order.
6. DELIVERY TO A PICKUP POINT
When delivery to a pickup point is offered, the customer must select a pickup point that is available at the time of ordering.
Once the parcel is available, the customer must collect it within the timeframe specified by the carrier.
The customer must comply with the collection procedures required by the relevant delivery network, particularly regarding the presentation of any required proof of identity or collection code.
If the parcel is not collected within the scheduled timeframe, it may be automatically returned to KINKY BOY.
If the parcel is returned due to non-collection, the customer must contact KINKY BOY to arrange for potential re-shipment or a refund.
Any new shipping costs may be charged to the customer if the return is due to their failure to collect the parcel, subject to applicable legal provisions.
7. INCORRECT ADDRESS OR UNDELIVERABLE PARCEL
The customer must provide a complete and accurate address.
When a parcel is returned to KINKY BOY due to, for example:
● an incorrect or incomplete address;
● an error in the information provided by the customer;
● an unclaimed parcel;
● failure to collect the parcel from a pickup point within the allotted time;
The customer will be contacted to determine how to proceed with the order.
If re-shipment is requested, new delivery charges may be billed when the delivery failure results from incorrect information provided by the customer or a failure to collect the parcel, subject to the consumer's statutory rights.
8. DAMAGED PARCEL OR MISSING PRODUCT
Upon receipt of the order, the customer is advised to check the condition of the parcel and the products.
In the event of a parcel that is visibly damaged, opened, or deteriorated, it is recommended to:
● record appropriate reservations with the carrier whenever possible;
● keep the packaging and relevant items;
● take photographs of the parcel and the products;
● contact KINKY BOY as soon as possible.
In the event of a missing or damaged product, or a product that does not match the order, the customer must contact customer service, providing their order number and, if necessary, photographs documenting the issue.
This procedure does not deprive the consumer of their statutory rights, particularly regarding applicable legal warranties.
9. RIGHT OF WITHDRAWAL
In accordance with legislation applicable to distance contracts, the consumer generally has a period of 14 days from receipt of the goods to exercise their right of withdrawal, without having to provide a reason for their decision.
When multiple goods forming part of the same order are delivered separately, the time limit runs in accordance with applicable legal rules. The customer must inform KINKY BOY of their decision to withdraw before the statutory deadline expires, by means of a clear and unequivocal statement via the contact form.
10. TIME LIMIT FOR RETURNING THE PRODUCT
After communicating their decision to exercise their right of withdrawal, the customer has a maximum period of 14 days to return the product(s) concerned.
The return must be made to the address provided by KINKY BOY in the return instructions.
The customer is advised to keep proof of shipment and, whenever possible, to use a shipping method that allows for package tracking.
11. CONDITION OF RETURNED PRODUCTS
The customer may handle the product to the extent necessary to determine its nature, characteristics, and proper functioning.
The returned product must, as far as possible, be accompanied by its accessories and original packaging, where available.
The customer may be held liable for any depreciation of the product resulting from handling other than what is necessary to establish its nature, characteristics, and proper functioning.
In particular, products must not have been intentionally damaged, modified, or used beyond what is necessary to examine them.
12. PRODUCTS THAT CANNOT BE RETURNED UNDER THE RIGHT OF WITHDRAWAL
In accordance with statutory exceptions, the right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalized.
It may also not apply to goods unsealed by the consumer after delivery which cannot be returned for reasons of hygiene or health protection, provided the legal conditions for this exception are met.
For products such as underwear or certain hygiene items, the right of withdrawal is therefore not permitted simply due to their nature. It applies only when the legal conditions allowing for this exclusion are actually met. When a product is subject to a specific restriction for hygiene reasons, this information is clearly indicated to the customer prior to purchase.
This provision does not limit the customer's rights in cases where a product is defective, non-conforming, or covered by a statutory warranty.
13. RETURN COSTS
If the right of withdrawal is exercised, the direct costs of returning the goods shall be borne by the customer, unless otherwise indicated by KINKY BOY or required by law.
The customer selects the carrier used for the return, except where a specific return procedure or label is provided to them.
In the event of a defective or damaged product, or a product that does not conform to the order, KINKY BOY will inform the customer of the return arrangements in accordance with applicable rights and guarantees.
14. REFUND IN THE EVENT OF WITHDRAWAL
If the right of withdrawal is validly exercised, KINKY BOY will refund the amounts due in accordance with applicable regulations.
The refund includes the price of the products concerned and, where required by law, the standard delivery costs initially paid.
If the customer expressly chose a delivery method more expensive than the standard delivery method offered, the additional cost resulting from that choice is not subject to reimbursement under the terms provided by law.
The refund will be made no later than the applicable statutory deadline following the date on which KINKY BOY is informed of the decision to withdraw.
KINKY BOY may withhold the refund until the goods have been received or until the customer provides proof of shipment of the goods, whichever occurs first.
The refund will be made using the same payment method used for the initial transaction, unless the customer expressly agrees to a different method and provided that this does not incur any costs for the customer.
15. EXCHANGES
Depending on the products and available stock, KINKY BOY may offer an exchange for a different size or model.
Customers are advised to contact Customer Service before making a return to check the availability of the desired product and the applicable procedure. Unless otherwise specified by KINKY BOY, a commercial exchange offered beyond statutory obligations may be subject to specific conditions, particularly regarding return and re-shipping costs.
Statutory consumer rights remain applicable regardless of this option for a commercial exchange.
16. DEFECTIVE OR NON-CONFORMING PRODUCT
If a product received is defective, has a fault, or does not match the order, the customer must contact KINKY BOY, specifying:
● their order number;
● the product concerned;
● the nature of the problem encountered;
● and, where useful, attach one or more photographs.
KINKY BOY will inform the customer of the procedure to follow.
The products sold are covered by applicable statutory warranties, notably the statutory warranty of conformity and the warranty against hidden defects, under the conditions provided for by regulations.
These commercial return conditions do not in any way limit these statutory warranties.
17. ORDER ERROR BY KINKY BOY
If the customer receives a product different from the one ordered due to a picking or packing error attributable to KINKY BOY, they must contact customer service.
After verification, KINKY BOY will arrange to rectify the order at no additional cost to the customer, in accordance with applicable provisions.
18. RETURN PROCEDURE
Before making a return, the customer is asked to contact:
KINKY BOY E-mail: contact@kinky-boy.com
The message should ideally specify:
● the customer's full name;
● the order number;
● the product(s) concerned;
● the reason for the return where this is required for the request, particularly in the event of a defective product or an order error.
To exercise the statutory right of withdrawal, the customer is not required to justify their decision.
Instructions and the address to be used for the return will be provided to the customer.
It is not recommended to send a return without order identification, in order to avoid any delay in processing.
19. CONTACT
For any questions regarding delivery, returns, or refunds:
KINKY BOY
Email: contact@kinky-boy.com